Workshop
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ADVISORY
Business Functions
Jesper Povlsen
m: +45 22202452
Operations &
Business functions
Operations built on clear processes and trusted data, enabling automation, better decisions, and measurable efficiency.
More Information
is coming soon
AI Use Case Prioritisation Focus AI on decisions that matter and outcomes that move the business.
Human + AI Journey Design
Define how humans and AI collaborate safely across key journeys.
Roles, Skills & Adoption Enable teams to trust and use AI in daily work.
Impact & Scale Readiness Prove value and scale what works.
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AI
Use Cases
We identify where decisions break down and where AI can safely support, recommend, or act across journeys, service, marketing, and operations.
We shape use cases that improve growth, efficiency, and customer confidence, align teams around a clear value logic, and turn the strongest opportunities into prioritised, build-ready blueprints with clear success metrics.
We identify and prioritise AI use cases that create real business impact by improving decision clarity, reducing friction, and strengthening experience signals for both humans and machines.
What You Get
For Digital, Tech, Revenue Officer, CMO
THE AI IMPACT PROGRAM
Optional add-ons:
Build AI Pilot
Salesforce integration
(Agent Force)
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This program helps leaders move from reporting CSAT and NPS to leading outcomes the business can feel.
It helps CX leaders turn customer insight into decisions that improve CSAT and trust, create consistent experiences across teams and journeys, and make those experiences clear and reliable for both customers and AI systems.
Connect CSAT, NPS and VoC insights directly to business goals, cost drivers and loyalty metrics
Identify and remove friction across teams, channels and operations
What You Get
For Customer Experience, Customer programs & Functional Leadership
THE CX LEADERSHIP ACCELERATOR
Future Leadership
Designed for CX leaders and functional owners, the program enables cross-functional leadership through customer and AI-ready insights, connects satisfaction directly to business and loyalty outcomes, and removes friction across teams, channels, and operations.
Customer Outcomes & Decision Moments Sprint
Align leaders on the customer outcomes that drive the business and the decision moments that must be won.
Recommend & Act Signal Architecture Define the signals AI needs to recommend in zero-click contexts and act safely in agentic workflows.
Signal Governance & Operating Model Set ownership, decision forums, and cadence so signals stay consistent across teams and markets.
Adoption & Execution Enablement Enable teams with clear roles, guardrails, and training so humans and AI work together in practice.
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Satisfaction
& Loyalty
A structured program that increases satisfaction and retention for both customers and employees
Service design and experience blueprints that improve consistency and predictability
Direct links between CSAT, NPS, VoC, EX and core business KPIs
Stronger trust and clarity signals that drive loyalty and choice
We turn customer insight into higher satisfaction, measurable loyalty, operational efficiency, and clear experience signals that both customers and AI trust, giving CX a direct business impact.
Designed moments that customers value and AI systems can recognise and select
Reduced friction across teams, channels, and operations
Equipped employees with the tools and behaviours needed for reliable delivery
What You Get
For CX, VoC, Service, Operations & EX leaders
THE EXPERIENCE GROWTH ENGINE 2
Business, Segment & Value Clarity
Clarify priority segments and choice drivers to align CX, marketing, and growth.
Experience Performance & Cast Drivers
Design intelligent triggers, playbooks and automations that prevent issues, route correctly and turn problems into loyalty-building moments.
Value Delivery & Loyalty Signals
Make delivered value visible across product, service, pricing, and communication.
Insight & Closed-Loop Execution
Act fast on feedback and data to drive measurable CSAT improvement.
Business, Segment & Market
Identify the segments that drive growth, clarify how customers choose, and define a clear value logic that guides marketing, experience, and AI-led selection.
Conversion & Experience Performance
Identify where customers hesitate, compare, or delay, and remove decision friction across key conversion journeys so demand converts faster and more reliably.
Protect and grow revenue after the sale
Strengthen post-purchase confidence, reduce silent churn, and make the value of staying and expanding clear across product, service, pricing, and communication.
Performance
Link experience performance to revenue, retention, and efficiency metrics close the loop on what works and what doesn’t, and continuously steer growth priorities with confidence.
Direction, decisions, and change
ADVISORY works hands-on with leadership and teams to connect strategy, organisation, and experience across the three catalysts.
We go beyond recommendations, working inside the organisation to define priorities, align teams, and drive the changes needed to deliver outcomes and build internal capability.
Focus:
Leadership alignment, experience strategy, operating models, and future readiness.
Execution, technology, and scaleCORE is our technology and delivery arm.
We turn strategy into reality through AI, advanced technology, and Salesforce, building platforms, activating data, and operationalising experiences across sales, service, and operations.
Focus:
AI, Salesforce, data, and scalable execution.
A Devoted Team of 16 People
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where to find us
Denmark
Birkedommervej 27
2400 København NV
Sweden
Transtigen 12
21619 Malmö
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Where we are
Denmark
Birkedommervej 27
2400 København NV
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Sweden
Transtigen 12
21619 Malmö
© 2025 OneNine Consulting Group A/S │ CVR: 45847373
© 2025 OneNine
Consulting Group A/S
CVR: 45847373
Our Programs
THE EXPERIENCE
GROWTH ENGINE 1
Revenue &
Marketing
For CMO, Head of Growth, Digital, Ecom, Product Marketing & Sales
Revenue and marketing now depend on experience signals that customers and AI trust. We strengthen the signals that drive conversion and choice.
Clear visibility into the real reasons customers choose you or walk away
A defined set of 6–8 experience signals that drive conversion and retention in your business
Redesigned high-impact journeys and new experience and marketing assets that perform better for both humans and AI systems
Marketing-ready assets that turn your new experience signals into performance content.
Salesforce integration
(Marketing & Revenue Cloud)
Optional add-ons:
THE EXPERIENCE
GROWTH ENGINE 2
Satisfaction
& Loyalty
For CX, VoC, Service, Operations & EX leaders
We turn customer insight into higher satisfaction, measurable loyalty, and clear experience signals that make CX visible in business results.
A structured program that increases satisfaction and retention for both customers and employees
Service design and experience blueprints that improve consistency and predictability
Direct links between CSAT, NPS, VoC, EX and core business KPIs
Stronger trust and clarity signals that drive loyalty and choice
Designed moments that customers value and AI systems can recognise and select
Reduced friction across teams, channels, and operations
Equipped employees with the tools and behaviours needed for reliable delivery
THE CX LEADERSHIP ACCELERATOR™
Future
Leadership
For Customer Experience, Customer programs & Functional Leadership
Designed for CX leaders and functional owners, the program enables cross-functional leadership through customer and AI-ready insights, connects satisfaction directly to business and loyalty outcomes, and removes friction across teams, channels, and operations.
This program helps leaders move from reporting CSAT and NPS to leading outcomes the business can feel.
It helps CX leaders turn customer insight into decisions that improve CSAT and trust, create consistent experiences across teams and journeys, and make those experiences clear and reliable for both customers and AI systems.
Connect CSAT, NPS and VoC insights directly to business goals, cost drivers and loyalty metrics
Identify and remove friction across teams, channels and operations
THE AI IMPACT
PROGRAM™
AI
Use Cases
For Digital, Tech, Revenue Officer, CMO
We identify and prioritise AI use cases that create real business impact by improving decision clarity, reducing friction, and strengthening experience signals for both humans and machines.
We identify where decisions break down and where AI can safely support, recommend, or act across journeys, service, marketing, and operations.
We shape use cases that improve growth, efficiency, and customer confidence, align teams around a clear value logic, and turn the strongest opportunities into prioritised, build-ready blueprints with clear success metri
Build AI Pilot
Salesforce integration
(Agent Force)
Optional add-ons:
.png)
A Devoted Team of 16 people
Direction, decisions, and change
ADVISORY works hands-on with leadership and teams to connect strategy, organisation, and experience across the three catalysts.
We go beyond recommendations, working inside the organisation to define priorities, align teams, and drive the changes needed to deliver outcomes and build internal capability.
Focus:
Leadership alignment, experience strategy, operating models, and future readiness.
Execution, technology, and scale
CORE is our technology and delivery arm.
We turn strategy into reality through AI, advanced technology, and Salesforce, building platforms, activating data, and operationalising experiences across sales, service, and operations.
Focus:
AI, Salesforce, data, and scalable execution.
Where we are
Denmark
Birkedommervej 27
2400 København NV
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Sweden
Transtigen 12
21619 Malmö
Our Programs - The details
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Revenue & Marketing
Clear visibility into the real reasons customers choose you or walk away
A defined set of 6–8 experience signals that drive conversion and retention in your business
Redesigned high-impact journeys and new experience and marketing assets that perform better for both humans and AI systems
Revenue and marketing now depend on experience signals that customers and AI trust. We strengthen the signals that drive conversion and choice.
Optional add-ons:
Marketing-ready assets that turn your new experience signals into performance content.
Salesforce integration
(Marketing & Revenue Cloud)