Automation & AI
Platform & Data
Differentiator
Human-Centred Tech Strategy
Workshop
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Technology and AI turn strategy into advantage.
When pilots become products, clarity and accountable delivery decide who wins. Are you serving today while building for tomorrow?
ADVISORY
Technology
Technology and AI turn strategy into advantage.
When pilots become products, clarity and accountable delivery decide who wins. Are you serving today while building for tomorrow?
Technology
Tech & AI - Our expertise
We advise on what to build, why and how, using focused assessments, slim strategy playbooks and accountable operating models that make AI and technology safe, observable and measurable.
Is your technology and AI strategy designed to deliver repeatable value?
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Four - programs
Strategy & Leadership
Structured assessment across nine dimensions to align vision and priorities.
Strategic Roadmap
Focused roadmap translating assessment into priorities and measurable KPIs.
Delivery & Validation
Agile pilot delivery proving impact, learning, and readiness to scale.
Adoption & COE
Roll out, enable adoption, and embed capabilities for lasting impact.
A five-week, evidence-based maturity assessment that reveals gaps, identifies value pools, and aligns leadership around a clear, future-ready vision and measurable priorities.
A focused strategy phase that prioritises opportunities, defines KPIs, builds business cases and issues a compact playbook to capture value at scale.
Run focused AI-powered pilots in agile iterations to test hypotheses, measure impact, capture learnings, and build momentum for safe, confident, scaled rollout.
Expand what works, drive adoption, enable talent, and establish governance and a Centre of Excellence to sustain capabilities and measure long-term outcomes.
Tech & AI -
Our expertise
Our - Programs
EMBED CHANGE AND SCALE WHAT WORKS
WHERE YOU ARE AND WHERE TO BE
TURN STRATEGY INTO PROVEN RESULTS
HOW TO ACHEIVE WHAT COULD BE
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Our Succes Model
Adoption
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Satisfaction
& Loyalty
A structured program that increases satisfaction and retention for both customers and employees
Service design and experience blueprints that improve consistency and predictability
Direct links between CSAT, NPS, VoC, EX and core business KPIs
Stronger trust and clarity signals that drive loyalty and choice
We turn customer insight into higher satisfaction, measurable loyalty, operational efficiency, and clear experience signals that both customers and AI trust, giving CX a direct business impact.
Designed moments that customers value and AI systems can recognise and select
Reduced friction across teams, channels, and operations
Equipped employees with the tools and behaviours needed for reliable delivery
What You Get
For CX, VoC, Service, Operations & EX leaders
THE EXPERIENCE GROWTH ENGINE 2
Business, Segment & Value Clarity
Clarify priority segments and choice drivers to align CX, marketing, and growth.
Experience Performance & Cast Drivers
Design intelligent triggers, playbooks and automations that prevent issues, route correctly and turn problems into loyalty-building moments.
Value Delivery & Loyalty Signals
Make delivered value visible across product, service, pricing, and communication.
Insight & Closed-Loop Execution
Act fast on feedback and data to drive measurable CSAT improvement.
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This program helps leaders move from reporting CSAT and NPS to leading outcomes the business can feel.
It helps CX leaders turn customer insight into decisions that improve CSAT and trust, create consistent experiences across teams and journeys, and make those experiences clear and reliable for both customers and AI systems.
Connect CSAT, NPS and VoC insights directly to business goals, cost drivers and loyalty metrics
Identify and remove friction across teams, channels and operations
What You Get
For Customer Experience, Customer programs & Functional Leadership
THE CX LEADERSHIP ACCELERATOR
Future Leadership
Designed for CX leaders and functional owners, the program enables cross-functional leadership through customer and AI-ready insights, connects satisfaction directly to business and loyalty outcomes, and removes friction across teams, channels, and operations.
Customer Outcomes & Decision Moments Sprint
Align leaders on the customer outcomes that drive the business and the decision moments that must be won.
Recommend & Act Signal Architecture Define the signals AI needs to recommend in zero-click contexts and act safely in agentic workflows.
Signal Governance & Operating Model Set ownership, decision forums, and cadence so signals stay consistent across teams and markets.
Adoption & Execution Enablement Enable teams with clear roles, guardrails, and training so humans and AI work together in practice.
Differentiator
Validated value in AI Delivery
Our Programs
Where to find us
Denmark
Birkedommervej 27
2400 København NV
Sweden
Transtigen 12
21619 Malmö
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Where we are
Denmark
Birkedommervej 27
2400 København NV
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Sweden
Transtigen 12
21619 Malmö
© 2025 OneNine Consulting Group A/S │ CVR: 45847373
© 2025 OneNine
Consulting Group A/S
CVR: 45847373
Direction, decisions, and change
ADVISORY works hands-on with leadership and teams to connect strategy, organisation, and experience across the three catalysts.
We go beyond recommendations, working inside the organisation to define priorities, align teams, and drive the changes needed to deliver outcomes and build internal capability.
Focus:
Leadership alignment, experience strategy, operating models, and future readiness.
Execution, technology, and scaleCORE is our technology and delivery arm.
We turn strategy into reality through AI, advanced technology, and Salesforce, building platforms, activating data, and operationalising experiences across sales, service, and operations.
Focus:
AI, Salesforce, data, and scalable execution.
A Devoted Team of 16 People
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AI
Use Cases
We identify where decisions break down and where AI can safely support, recommend, or act across journeys, service, marketing, and operations.
We shape use cases that improve growth, efficiency, and customer confidence, align teams around a clear value logic, and turn the strongest opportunities into prioritised, build-ready blueprints with clear success metrics.
We identify and prioritise AI use cases that create real business impact by improving decision clarity, reducing friction, and strengthening experience signals for both humans and machines.
What You Get
For Digital, Tech, Revenue Officer, CMO
THE AI IMPACT PROGRAM
Optional add-ons:
Build AI Pilot
Salesforce integration
(Agent Force)
THE EXPERIENCE
GROWTH ENGINE 1
Revenue &
Marketing
For CMO, Head of Growth, Digital, Ecom, Product Marketing & Sales
Revenue and marketing now depend on experience signals that customers and AI trust. We strengthen the signals that drive conversion and choice.
Clear visibility into the real reasons customers choose you or walk away
A defined set of 6–8 experience signals that drive conversion and retention in your business
Redesigned high-impact journeys and new experience and marketing assets that perform better for both humans and AI systems
Marketing-ready assets that turn your new experience signals into performance content.
Salesforce integration
(Marketing & Revenue Cloud)
Optional add-ons:
THE EXPERIENCE
GROWTH ENGINE 2
Satisfaction
& Loyalty
For CX, VoC, Service, Operations & EX leaders
We turn customer insight into higher satisfaction, measurable loyalty, and clear experience signals that make CX visible in business results.
A structured program that increases satisfaction and retention for both customers and employees
Service design and experience blueprints that improve consistency and predictability
Direct links between CSAT, NPS, VoC, EX and core business KPIs
Stronger trust and clarity signals that drive loyalty and choice
Designed moments that customers value and AI systems can recognise and select
Reduced friction across teams, channels, and operations
Equipped employees with the tools and behaviours needed for reliable delivery
THE CX LEADERSHIP ACCELERATOR™
Future
Leadership
For Customer Experience, Customer programs & Functional Leadership
Designed for CX leaders and functional owners, the program enables cross-functional leadership through customer and AI-ready insights, connects satisfaction directly to business and loyalty outcomes, and removes friction across teams, channels, and operations.
This program helps leaders move from reporting CSAT and NPS to leading outcomes the business can feel.
It helps CX leaders turn customer insight into decisions that improve CSAT and trust, create consistent experiences across teams and journeys, and make those experiences clear and reliable for both customers and AI systems.
Connect CSAT, NPS and VoC insights directly to business goals, cost drivers and loyalty metrics
Identify and remove friction across teams, channels and operations
AI Use Case Prioritisation Focus AI on decisions that matter and outcomes that move the business.
Human + AI Journey Design
Define how humans and AI collaborate safely across key journeys.
Roles, Skills & Adoption Enable teams to trust and use AI in daily work.
Impact & Scale Readiness Prove value and scale what works.
Jesper Andersen
“I help leaders turn strategy, digital transformation, and AI into real-world execution, business outcomes and organisational momentum.”
Partner
Management Consultant & AI Transformation Leader
Who - you will work with
Who
Management consultant and AI transformation leader with 25+ years of experience helping leaders move beyond pilots and hype to real AI adoption, execution, and measurable business value.
Former senior consultant and advisor to executives across the Nordics, specialising in bridging strategy, technology, and organisational change - with a strong hands-on approach from vision to execution.
Worked with clients across financial services, insurance, legal, industrial services, professional services, and the public sector.
Industries
Financial Services & Insurance
Legal & Professional Services
Industrial & Construction
Energy & Utilities
Public Sector & Membership Organisations
Expertise
Digital & AI Transformation Strategy
Generative AI Adoption & Operating Models
Strategy-to-Execution & Operating Model Design
Process Automation & Intelligent Workflows
Data, Analytics & Decision Support (incl. Power BI)
Change Management, Adoption & Capability Building
AI Governance, Risk & Responsible AI
Business Case Development & Value Realisation
THE AI IMPACT
PROGRAM™
AI
Use Cases
For Digital, Tech, Revenue Officer, CMO
We identify and prioritise AI use cases that create real business impact by improving decision clarity, reducing friction, and strengthening experience signals for both humans and machines.
We identify where decisions break down and where AI can safely support, recommend, or act across journeys, service, marketing, and operations.
We shape use cases that improve growth, efficiency, and customer confidence, align teams around a clear value logic, and turn the strongest opportunities into prioritised, build-ready blueprints with clear success metri
Build AI Pilot
Salesforce integration
(Agent Force)
Optional add-ons:
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work With
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"I help leaders turn strategy, digital transformation, and AI into real-world execution, business outcomes and organisational momentum"
m: +45 22643003
Jesper Andersen
Partner
Technology
AI & Data
Who
Management consultant and AI transformation leader with 25+ years of experience helping leaders move beyond pilots and hype to real AI adoption, execution, and measurable business value.
Former senior consultant and advisor to executives across the Nordics, specialising in bridging strategy, technology, and organisational change - with a strong hands-on approach from vision to execution.
Industries:
Financial Services & Insurance
Legal & Professional Services
Industrial & Construction
Energy & Utilities
Public Sector & Membership Organisations
Expertise:
Digital & AI Transformation Strategy
Generative AI Adoption & Operating Models
Strategy-to-Execution & Operating Model Design
Process Automation & Intelligent Workflows
Data, Analytics & Decision Support (incl. Power BI)
Change Management, Adoption & Capability Building
AI Governance, Risk & Responsible AI
Business Case Development & Value Realisation
Where we are
Denmark
Birkedommervej 27
2400 København NV
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Sweden
Transtigen 12
21619 Malmö
A Devoted Team of 16 people
Direction, decisions, and change
ADVISORY works hands-on with leadership and teams to connect strategy, organisation, and experience across the three catalysts.
We go beyond recommendations, working inside the organisation to define priorities, align teams, and drive the changes needed to deliver outcomes and build internal capability.
Focus:
Leadership alignment, experience strategy, operating models, and future readiness.
Execution, technology, and scale
CORE is our technology and delivery arm.
We turn strategy into reality through AI, advanced technology, and Salesforce, building platforms, activating data, and operationalising experiences across sales, service, and operations.
Focus:
AI, Salesforce, data, and scalable execution.
Our Programs - The details
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Revenue & Marketing
Clear visibility into the real reasons customers choose you or walk away
A defined set of 6–8 experience signals that drive conversion and retention in your business
Redesigned high-impact journeys and new experience and marketing assets that perform better for both humans and AI systems
Revenue and marketing now depend on experience signals that customers and AI trust. We strengthen the signals that drive conversion and choice.
Optional add-ons:
Marketing-ready assets that turn your new experience signals into performance content.
Salesforce integration
(Marketing & Revenue Cloud)
What You Get
For CMO, Head of
Growth, Digital,
Ecom, Product Marketing & Sales
THE EXPERIENCE GROWTH ENGINE 1
Business, Segment & Market
Identify the segments that drive growth, clarify how customers choose, and define a clear value logic that guides marketing, experience, and AI-led selection.
Conversion & Experience Performance
Identify where customers hesitate, compare, or delay, and remove decision friction across key conversion journeys so demand converts faster and more reliably.
Protect and grow revenue after the sale
Strengthen post-purchase confidence, reduce silent churn, and make the value of staying and expanding clear across product, service, pricing, and communication.
Performance
Link experience performance to revenue, retention, and efficiency metrics close the loop on what works and what doesn’t, and continuously steer growth priorities with confidence.