Differentiator
Efficiency through Tech & Digital Experience
Workshop
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We capture efficiency in manufacturing by optimising workflows and reduce waste.
In finance, we streamline processes and enable real-time insights for faster, cost-efficient decisions.
In HR, we simplify operations and align people and AI to deliver scalable, measurable efficiency across the orginisation.
ADVISORY
Business Functions
Experience is how growth happens now.
As AI filters choice and customers decide in seconds, trust and clarity win.
We design experiences that create confidence, build loyalty, and drive sustainable growth, so your brand is chosen by both humans and machines.
Is your experience designed to be chosen?
experience
Business Functions - Our expertise
We advise Business Operations on capturing efficiencies through an end-to-end process view and digital enablement.
Become future-fit with practical digital solutions.
Operations Excellence - Our services
Operations & Manufacturing
For operation leaders focused on improving efficiency, reducing waste and driving measurable performance across manufacturing and supply chains.
For people and HR leaders focused on building capability, engagement and performance in a changing workforce landscape.
Business Functions
Our expertise
Our - Services
Finance &
Performance
HR &
People
Transformation &
Project management
For leaders driving complex transformation and programme delivery across functions and operations.
Data &
Digital
Enablement
Strategy
& Trans.
Workshop
We capture efficiency in Manufacturing by optimising workflows and reduce waste.
In Finance, we streamline processes and enable real-time insights for faster, cost-efficient decisions.
In HR, we simplify operations and align people and AI to deliver scalable, measurable efficiency across the organisation.
ADVISORY
Business Functions
We capture efficiency in Manufacturing by optimising workflows and reduce waste.
In Finance, we streamline processes and enable real-time insights for faster, cost-efficient decisions.
In HR, we simplify operations and align people and AI to deliver scalable, measurable efficiency across the organisation.
Business Functions
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AI
Use Cases
We identify where decisions break down and where AI can safely support, recommend, or act across journeys, service, marketing, and operations.
We shape use cases that improve growth, efficiency, and customer confidence, align teams around a clear value logic, and turn the strongest opportunities into prioritised, build-ready blueprints with clear success metrics.
We identify and prioritise AI use cases that create real business impact by improving decision clarity, reducing friction, and strengthening experience signals for both humans and machines.
What You Get
For Digital, Tech, Revenue Officer, CMO
THE AI IMPACT PROGRAM
Optional add-ons:
Build AI Pilot
Salesforce integration
(Agent Force)
AI Use Case Prioritisation Focus AI on decisions that matter and outcomes that move the business.
Human + AI Journey Design
Define how humans and AI collaborate safely across key journeys.
Roles, Skills & Adoption Enable teams to trust and use AI in daily work.
Impact & Scale Readiness Prove value and scale what works.
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Our Succes Model
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This program helps leaders move from reporting CSAT and NPS to leading outcomes the business can feel.
It helps CX leaders turn customer insight into decisions that improve CSAT and trust, create consistent experiences across teams and journeys, and make those experiences clear and reliable for both customers and AI systems.
Connect CSAT, NPS and VoC insights directly to business goals, cost drivers and loyalty metrics
Identify and remove friction across teams, channels and operations
What You Get
For Customer Experience, Customer programs & Functional Leadership
THE CX LEADERSHIP ACCELERATOR
Future Leadership
Designed for CX leaders and functional owners, the program enables cross-functional leadership through customer and AI-ready insights, connects satisfaction directly to business and loyalty outcomes, and removes friction across teams, channels, and operations.
Customer Outcomes & Decision Moments Sprint
Align leaders on the customer outcomes that drive the business and the decision moments that must be won.
Recommend & Act Signal Architecture Define the signals AI needs to recommend in zero-click contexts and act safely in agentic workflows.
Signal Governance & Operating Model Set ownership, decision forums, and cadence so signals stay consistent across teams and markets.
Adoption & Execution Enablement Enable teams with clear roles, guardrails, and training so humans and AI work together in practice.
Operating
Model &
Execution
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Henrik Graham
Partner
Business Functions
Manufacturing & Supply Chain
m: +45 28116070
“Supply chain efficiency is flow without friction."
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Satisfaction
& Loyalty
A structured program that increases satisfaction and retention for both customers and employees
Service design and experience blueprints that improve consistency and predictability
Direct links between CSAT, NPS, VoC, EX and core business KPIs
Stronger trust and clarity signals that drive loyalty and choice
We turn customer insight into higher satisfaction, measurable loyalty, operational efficiency, and clear experience signals that both customers and AI trust, giving CX a direct business impact.
Designed moments that customers value and AI systems can recognise and select
Reduced friction across teams, channels, and operations
Equipped employees with the tools and behaviours needed for reliable delivery
What You Get
For CX, VoC, Service, Operations & EX leaders
THE EXPERIENCE GROWTH ENGINE 2
Differentiator
Value Creation through Capabitities & Technology Experience
Our Programs
Business, Segment & Value Clarity
Clarify priority segments and choice drivers to align CX, marketing, and growth.
Experience Performance & Cast Drivers
Design intelligent triggers, playbooks and automations that prevent issues, route correctly and turn problems into loyalty-building moments.
Value Delivery & Loyalty Signals
Make delivered value visible across product, service, pricing, and communication.
Insight & Closed-Loop Execution
Act fast on feedback and data to drive measurable CSAT improvement.
THE EXPERIENCE
GROWTH ENGINE 1
Revenue &
Marketing
For CMO, Head of Growth, Digital, Ecom, Product Marketing & Sales
Revenue and marketing now depend on experience signals that customers and AI trust. We strengthen the signals that drive conversion and choice.
Clear visibility into the real reasons customers choose you or walk away
A defined set of 6–8 experience signals that drive conversion and retention in your business
Redesigned high-impact journeys and new experience and marketing assets that perform better for both humans and AI systems
Marketing-ready assets that turn your new experience signals into performance content.
Salesforce integration
(Marketing & Revenue Cloud)
Optional add-ons:
A Devoted Team of 16 people
Direction, decisions, and change
ADVISORY works hands-on with leadership and teams to connect strategy, organisation, and experience across the three catalysts.
We go beyond recommendations, working inside the organisation to define priorities, align teams, and drive the changes needed to deliver outcomes and build internal capability.
Focus:
Leadership alignment, experience strategy, operating models, and future readiness.
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Execution, technology, and scale
CORE is our technology and delivery arm.
We turn strategy into reality through AI, advanced technology, and Salesforce, building platforms, activating data, and operationalising experiences across sales, service, and operations.
Focus:
AI, Salesforce, data, and scalable execution.
where to find us
Denmark
Birkedommervej 27, Stuen
2400 København NV
Sweden
Transtigen 12
21619 Malmö
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
© 2025 OneNine Consulting Group A/S │ CVR: 45847373
© 2025 OneNine
Consulting Group A/S
CVR: 45847373
THE EXPERIENCE
GROWTH ENGINE 2
Satisfaction
& Loyalty
For CX, VoC, Service, Operations & EX leaders
We turn customer insight into higher satisfaction, measurable loyalty, and clear experience signals that make CX visible in business results.
A structured program that increases satisfaction and retention for both customers and employees
Service design and experience blueprints that improve consistency and predictability
Direct links between CSAT, NPS, VoC, EX and core business KPIs
Stronger trust and clarity signals that drive loyalty and choice
Designed moments that customers value and AI systems can recognise and select
Reduced friction across teams, channels, and operations
Equipped employees with the tools and behaviours needed for reliable delivery
THE CX LEADERSHIP ACCELERATOR™
Future
Leadership
For Customer Experience, Customer programs & Functional Leadership
Designed for CX leaders and functional owners, the program enables cross-functional leadership through customer and AI-ready insights, connects satisfaction directly to business and loyalty outcomes, and removes friction across teams, channels, and operations.
This program helps leaders move from reporting CSAT and NPS to leading outcomes the business can feel.
It helps CX leaders turn customer insight into decisions that improve CSAT and trust, create consistent experiences across teams and journeys, and make those experiences clear and reliable for both customers and AI systems.
Connect CSAT, NPS and VoC insights directly to business goals, cost drivers and loyalty metrics
Identify and remove friction across teams, channels and operations
THE AI IMPACT
PROGRAM™
AI
Use Cases
For Digital, Tech, Revenue Officer, CMO
We identify and prioritise AI use cases that create real business impact by improving decision clarity, reducing friction, and strengthening experience signals for both humans and machines.
We identify where decisions break down and where AI can safely support, recommend, or act across journeys, service, marketing, and operations.
We shape use cases that improve growth, efficiency, and customer confidence, align teams around a clear value logic, and turn the strongest opportunities into prioritised, build-ready blueprints with clear success metri
Build AI Pilot
Salesforce integration
(Agent Force)
Optional add-ons:
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Jesper Povlsen
Partner
Business Functions
Finance & Backoffice
m: +45 22202452
Who - you will work with
“Operational efficiency is clarity in motion."
Who
Heads up our Services within the area of Business Functions, Project Management and Transformations.
With a background from operational finance & accounting the focus today is on Strategy, Finance Transformation and Digitalisation in Business Functions to capture value and efficiencies to the benefit of client organisations.
Industries
Consumer Products & Retail
Industrial Products
Pharma & Healthcare
Manufacturing
Professional Services
Private Equity Portfolio Companies
Technical Expertise & Skills:
Finance & Performance
Closing & reporting excellence, FP&A, operating finance, reconciliations
Finance Transformation
Target operating model, shared services, finance strategy, capability design
Digital Finance
Data & AI, ERP implementation, system selection, process mining
Leadership
P&L ownership, transformation delivery, stakeholder management
work With
“Operational efficiency is clarity in motion.”
m: +45 22202452
Jesper Povlsen
Partner
Business Functions
Finance & Back-office
Heads up our Services within the area of Business Functions, Project Management and Transformations.
Industries:
Consumer Products & Retail
Industrial Products
Pharma & Healthcare
Manufacturing
Professional Services
Private Equity Portfolio Companies
Expertise:
Finance and Performance
Closing & Reporting Excellence
Finance Transformation
Target Operating Model
Digital Finance
“Supply chain efficiency is flow without friction.”
m: +45 28116070
Henrik Graham
Partner
Business Functions
Manufacturing & SCM
Heads up our Operations & Supply Chain services, leading complex transformation and performance programmes across manufacturing, logistics and data-driven operations.
Industries:
EU-Funded & International Programmes
Public Sector & Agencies
Science & Technology
Industrial & Manufacturing
Nordic Industry & Operations
Expertise:
Operations & Supply Chain Transformation
Operating Model Design
Programme and Portfolio Governance
ERP & Digital Delivery
Operational Excellence & Performance
Expertise is our Core
Jesper Povlsen
Comes with +25years of experience from Big4 Advisory as a Management Consultant and international leadership in Client Services within the organisation. With a unique blend of operational roles within Business Functions and advisory roles in the senior years Jesper can talk end-2-end as a senior advisor to business leaders in the domaine.
Henrik Graham
Has led 70+ transformation programmes, working closely with executive teams to improve operational performance, integrate ERP platforms, strengthen portfolio governance and enable data-driven decision-making. Henrik creates clarity in complex environments and builds sustainable capabilities that remain long after programme completion.
Direction, decisions, and change
ADVISORY works hands-on with leadership and teams to connect strategy, organisation, and experience across the three catalysts.
We go beyond recommendations, working inside the organisation to define priorities, align teams, and drive the changes needed to deliver outcomes and build internal capability.
Focus:
Leadership alignment, experience strategy, operating models, and future readiness.
Execution, technology, and scaleCORE is our technology and delivery arm.
We turn strategy into reality through AI, advanced technology, and Salesforce, building platforms, activating data, and operationalising experiences across sales, service, and operations.
Focus:
AI, Salesforce, data, and scalable execution.
A Devoted Team of 16 People
Where we are
Denmark
Birkedommervej 27
2400 København NV
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Sweden
Transtigen 12
21619 Malmö
Our Programs - The details
Expertise is our core
Jesper Povlsen
Comes with +25years of experience from Big4 Advisory as a Management Consultant and international leadership in Client Services within the organisation. With a unique blend of operational roles within Business Functions and advisory roles in the senior years Jesper can talk end-2-end as a senior advisor to business leaders in the domaine.
Henrik Graham
Has led 70+ transformation programmes, working closely with executive teams to improve operational performance, integrate ERP platforms, strengthen portfolio governance and enable data-driven decision-making. Henrik creates clarity in complex environments and builds sustainable capabilities that remain long after programme completion.
Where we are
Denmark
Birkedommervej 27
2400 København NV
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Sweden
Transtigen 12
21619 Malmö
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Revenue & Marketing
Clear visibility into the real reasons customers choose you or walk away
A defined set of 6–8 experience signals that drive conversion and retention in your business
Redesigned high-impact journeys and new experience and marketing assets that perform better for both humans and AI systems
Revenue and marketing now depend on experience signals that customers and AI trust. We strengthen the signals that drive conversion and choice.
Optional add-ons:
Marketing-ready assets that turn your new experience signals into performance content.
Salesforce integration
(Marketing & Revenue Cloud)
What You Get
For CMO, Head of
Growth, Digital,
Ecom, Product Marketing & Sales
THE EXPERIENCE GROWTH ENGINE 1
Business, Segment & Market
Identify the segments that drive growth, clarify how customers choose, and define a clear value logic that guides marketing, experience, and AI-led selection.
Conversion & Experience Performance
Identify where customers hesitate, compare, or delay, and remove decision friction across key conversion journeys so demand converts faster and more reliably.
Protect and grow revenue after the sale
Strengthen post-purchase confidence, reduce silent churn, and make the value of staying and expanding clear across product, service, pricing, and communication.
Performance
Link experience performance to revenue, retention, and efficiency metrics close the loop on what works and what doesn’t, and continuously steer growth priorities with confidence.