Differentiator
Human Omni-channel Journey
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Future Cross
Functional Leadership
Brand, Satisfaction
& Loyalty

Workshop
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Experience is how growth happens now.
As AI filters choice and customers decide in seconds, trust and clarity win.
We design experiences that create confidence, build loyalty, and drive sustainable growth, so your brand is chosen by both humans and machines.
Is your experience designed to be chosen?
ADVISORY
Experience
Experience is how growth happens now.
As AI filters choice and customers decide in seconds, trust and clarity win.
We design experiences that create confidence, build loyalty, and drive sustainable growth, so your brand is chosen by both humans and machines.
Is your experience designed to be chosen?
experience
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CX, EX & AI - Our expertise
Today, brands must appeal to both humans and machines as discovery and conversion increasingly happen inside AI platforms.
Our programs are built for this new reality, helping leaders redefine the experience core to drive retention, align teams, and design experiences that get chosen and deliver measurable growth.
Four - programs
THE EXPERIENCE
GROWTH ENGINE 1
THE EXPERIENCE
GROWTH ENGINE 2
THE CX LEADERSHIP ACCELERATOR™
THE AI IMPACT
PROGRAM™
Revenue & Marketing
Turn your experience into the strongest performance channel you have.
Satisfaction & Loyalty
Lift satisfaction and link CX to real, measurable business impact.
Future CX Leadership
Lead through customer and AI insights that drive action and impact.
AI Use Cases
The AI opportunities that drive growth, efficiency and clearer signals that convert.
For leaders with a primary focus on Revenue & Marketing outcomes
For leaders with a primary focus on Satisfaction & Loyalty outcomes”
For leaders ready to shape truly customer-centric organisations built for the next era of intelligent, connected experiences.
For leaders ready to identify, build and pilot the AI use cases that create real impact across customer journeys and KPIs.
CX, EX & AI
Our expertise
Our - Programs

Our Succes Model
Revenue & Marketing
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Differentiator
Machine Digital Journey
Our Programs
THE EXPERIENCE
GROWTH ENGINE 1
Revenue &
Marketing
For CMO, Head of Growth, Digital, Ecom, Product Marketing & Sales
Revenue and marketing now depend on experience signals that customers and AI trust. We strengthen the signals that drive conversion and choice.
Clear visibility into the real reasons customers choose you or walk away
A defined set of 6–8 experience signals that drive conversion and retention in your business
Redesigned high-impact journeys and new experience and marketing assets that perform better for both humans and AI systems
Marketing-ready assets that turn your new experience signals into performance content.
Salesforce integration
(Marketing & Revenue Cloud)
Optional add-ons:
THE EXPERIENCE
GROWTH ENGINE 2
Satisfaction
& Loyalty
For CX, VoC, Service, Operations & EX leaders
We turn customer insight into higher satisfaction, measurable loyalty, and clear experience signals that make CX visible in business results.
A structured program that increases satisfaction and retention for both customers and employees
Service design and experience blueprints that improve consistency and predictability
Direct links between CSAT, NPS, VoC, EX and core business KPIs
Stronger trust and clarity signals that drive loyalty and choice
Designed moments that customers value and AI systems can recognise and select
Reduced friction across teams, channels, and operations
Equipped employees with the tools and behaviours needed for reliable delivery
THE CX LEADERSHIP ACCELERATOR™
Future
Leadership
For Customer Experience, Customer programs & Functional Leadership
Designed for CX leaders and functional owners, the program enables cross-functional leadership through customer and AI-ready insights, connects satisfaction directly to business and loyalty outcomes, and removes friction across teams, channels, and operations.
This program helps leaders move from reporting CSAT and NPS to leading outcomes the business can feel.
It helps CX leaders turn customer insight into decisions that improve CSAT and trust, create consistent experiences across teams and journeys, and make those experiences clear and reliable for both customers and AI systems.
Connect CSAT, NPS and VoC insights directly to business goals, cost drivers and loyalty metrics
Identify and remove friction across teams, channels and operations
THE AI IMPACT
PROGRAM™
AI
Use Cases
For Digital, Tech, Revenue Officer, CMO
We identify and prioritise AI use cases that create real business impact by improving decision clarity, reducing friction, and strengthening experience signals for both humans and machines.
We identify where decisions break down and where AI can safely support, recommend, or act across journeys, service, marketing, and operations.
We shape use cases that improve growth, efficiency, and customer confidence, align teams around a clear value logic, and turn the strongest opportunities into prioritised, build-ready blueprints with clear success metri
Build AI Pilot
Salesforce integration
(Agent Force)
Optional add-ons:
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Åsa Andersson
Associate Partner
Total Experience
Strategy Leader
Named Global CX Leader of the Year 2024 and finalist for Women in CX Entrepreneur of the Year,
20+ years leading experience transformations for global brands.
IKEA, Svenska Spel, Pandora, Bang & Olufsen, Tetra Pak, du Telecom, Toptal etc. Former Global Experience Leader at Publicis Sapient.
Industries:
Consumer Products, Retail & Travel,
Pharma & Life Science, Industrial Products, Tech, Media & Telc
Expertise:
Total Experience Strategies
Customer Experience, Strategies
Business Goals, CSAT, NPS synergies Strategic Service Design User Experience Research & Insights Qualtrics & Customer Satisfaction programs Human Centred AI Use cases Accessibility, GDPR & Transparency
What They Say
Marianne Amilon, Ikea
Åsa's deep understanding of customer experience and user experience design is unparalleled. She has a remarkable ability to identify and address the nuanced needs and preferences of our customers, ensuring that our services are not only efficient but also truly resonate with our users. Her strategic approach to service design has helped us create solutions that enhance the everyday lives of many, aligning perfectly with IKEA's mission.
Åsa Thelin, Svenska Spel
I’ve had the pleasure of working with Åsa when she elevated our CX strategy at Sport&Casino at SvenskaSpel and educated us in the methods she’s developed. As her contractor I would highly recommend someone in my position to bring her onboard to establish a CX strategy
Dan Andersson, DU Telecom
In my role as Engineering capability lead I had the pleasure to work with Åsa regularly on both internal growth initiatives as well as strategic client proposals and deliverables. She has a great personality, experience, and customer-focused mindset. Combined with a consultative approach that help define, drive, and measure successful CX/UX initiatives and outcomes across several industries, she has been instrumental to more than one of our clients strategic experience roadmaps and execution. I would recommend her services anytime.
Barbora Hermanova, IKEA
I had the pleasure to work closely with Åsa during the last two years and the collaboration has definitely been fruitful, enriching and enjoyable. Åsa is a gem - a professional with solid expertise in total experience, with the ability to embrace and navigate the full omni channel, great understanding of big organizations dynamics, and very nice personality to work with! With her strong customer centric approach and good understanding of the business, emphasis on data analytics and ability to turn problems into tangible opportunities and solutions, you can rely on Åsa all the way from creating CX strategy, via translating it into actions, to following through and taking it one step further.
Rahul Azad, du Telecom
I had the pleasure of working with Asa at du. Professionally and personally she is an amazing person to be associated with. She possesses excellent UI/UX knowledge and has the ability to lead the team in the right direction in a very measured way by asking the right questions. It was a pleasure to work with her and I commend her for her customer-focused passion.
Colin Hiom, Quantos
The Awesome Asa! Asa is a great person, a very good illustrator and has tremendous likeability around the team making her a great team-player. At XS New Media she learnt how to work her distinct illustration style and graphics directly into the Flash development environment - via a graphics tablet. Asa is also very adept around clients being somewhat of a client-magnate.
Dr. Manish Vashist, IBM
Asa is a great UX thought leader & its commendable to see how she manages her high energy team at du telecom. She has a sense of clarity on the business vision & knows how everything fits together. The team here is awesome too but IMO, she is the force & the reason why the team is so productive & fast paced. She is just not a leader but also a hands-on designer who is a great illustrator, story teller & a speaker. Her intelligent and detail oriented design approach always proves to be eye-opening and educational.
Chayan Deb, du Telecom
Looking back at the 3 years we have worked together, I am amazed at how much the design team at du and individuals in the team has grown under Asa. She had successfully steered the culture of opinion-driven design in a fairly traditional company to that of data-driven design. Asa's natural strength lies in relentlessly asking the right questions till she is able to direct the design in the simplest possible way.
Asa has been a great friend & mentor and I highly recommend her if you need to build and direct an end-to-end UX design team!
Xiaoxue Dong, Publicis Sapient
I had the pleasure of working with Åsa directly for the past year to help drive the CX practice in the Nordic markets. Åsa has been both a great design leader and practitioner. She helped multiple industry-lead companies to navigate complex business challenges by providing constructive CX solutions. Åsa's tremendous experience in data and design has helped deliver measurable impact and business growth for many clients. Her passion and expertise would be valuable to the next team she works with!
Asa is a great UX thought leader & its commendable to see how she manages her high energy team at du telecom. She has a sense of clarity on the business vision & knows how everything fits together. The team here is awesome too but IMO, she is the force & the reason why the team is so productive & fast paced. She is just not a leader but also a hands-on designer who is a great illustrator, story teller & a speaker. Her intelligent and detail oriented design approach always proves to be eye-opening and educational.
Direction, decisions, and change
ADVISORY works hands-on with leadership and teams to connect strategy, organisation, and experience across the three catalysts.
We go beyond recommendations, working inside the organisation to define priorities, align teams, and drive the changes needed to deliver outcomes and build internal capability.
Focus:
Leadership alignment, experience strategy, operating models, and future readiness.
Execution, technology, and scaleCORE is our technology and delivery arm.
We turn strategy into reality through AI, advanced technology, and Salesforce, building platforms, activating data, and operationalising experiences across sales, service, and operations.
Focus:
AI, Salesforce, data, and scalable execution.
A Devoted Team of 16 People
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Where we are
Denmark
Birkedommervej 27
2400 København NV
Sweden
Transtigen 12
21619 Malmö
Our Programs - The details
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Revenue & Marketing
Clear visibility into the real reasons customers choose you or walk away
A defined set of 6–8 experience signals that drive conversion and retention in your business
Redesigned high-impact journeys and new experience and marketing assets that perform better for both humans and AI systems
Revenue and marketing now depend on experience signals that customers and AI trust. We strengthen the signals that drive conversion and choice.
Optional add-ons:
Marketing-ready assets that turn your new experience signals into performance content.
Salesforce integration
(Marketing & Revenue Cloud)
What You Get
For CMO, Head of
Growth, Digital,
Ecom, Product Marketing & Sales
THE EXPERIENCE GROWTH ENGINE 1
Business, Segment & Market
Identify the segments that drive growth, clarify how customers choose, and define a clear value logic that guides marketing, experience, and AI-led selection.
Conversion & Experience Performance
Identify where customers hesitate, compare, or delay, and remove decision friction across key conversion journeys so demand converts faster and more reliably.
Protect and grow revenue after the sale
Strengthen post-purchase confidence, reduce silent churn, and make the value of staying and expanding clear across product, service, pricing, and communication.
Performance
Link experience performance to revenue, retention, and efficiency metrics close the loop on what works and what doesn’t, and continuously steer growth priorities with confidence.





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Satisfaction
& Loyalty
A structured program that increases satisfaction and retention for both customers and employees
Service design and experience blueprints that improve consistency and predictability
Direct links between CSAT, NPS, VoC, EX and core business KPIs
Stronger trust and clarity signals that drive loyalty and choice
We turn customer insight into higher satisfaction, measurable loyalty, operational efficiency, and clear experience signals that both customers and AI trust, giving CX a direct business impact.
Designed moments that customers value and AI systems can recognise and select
Reduced friction across teams, channels, and operations
Equipped employees with the tools and behaviours needed for reliable delivery
What You Get
For CX, VoC, Service, Operations & EX leaders
THE EXPERIENCE GROWTH ENGINE 2
Business, Segment & Value Clarity
Clarify priority segments and choice drivers to align CX, marketing, and growth.
Experience Performance & Cast Drivers
Design intelligent triggers, playbooks and automations that prevent issues, route correctly and turn problems into loyalty-building moments.
Value Delivery & Loyalty Signals
Make delivered value visible across product, service, pricing, and communication.
Insight & Closed-Loop Execution
Act fast on feedback and data to drive measurable CSAT improvement.





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This program helps leaders move from reporting CSAT and NPS to leading outcomes the business can feel.
It helps CX leaders turn customer insight into decisions that improve CSAT and trust, create consistent experiences across teams and journeys, and make those experiences clear and reliable for both customers and AI systems.
Connect CSAT, NPS and VoC insights directly to business goals, cost drivers and loyalty metrics
Identify and remove friction across teams, channels and operations
What You Get
For Customer Experience, Customer programs & Functional Leadership
THE CX LEADERSHIP ACCELERATOR
Future Leadership
Designed for CX leaders and functional owners, the program enables cross-functional leadership through customer and AI-ready insights, connects satisfaction directly to business and loyalty outcomes, and removes friction across teams, channels, and operations.
Customer Outcomes & Decision Moments Sprint
Align leaders on the customer outcomes that drive the business and the decision moments that must be won.
Recommend & Act Signal Architecture Define the signals AI needs to recommend in zero-click contexts and act safely in agentic workflows.
Signal Governance & Operating Model Set ownership, decision forums, and cadence so signals stay consistent across teams and markets.
Adoption & Execution Enablement Enable teams with clear roles, guardrails, and training so humans and AI work together in practice.





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AI
Use Cases
We identify where decisions break down and where AI can safely support, recommend, or act across journeys, service, marketing, and operations.
We shape use cases that improve growth, efficiency, and customer confidence, align teams around a clear value logic, and turn the strongest opportunities into prioritised, build-ready blueprints with clear success metrics.
We identify and prioritise AI use cases that create real business impact by improving decision clarity, reducing friction, and strengthening experience signals for both humans and machines.
What You Get
For Digital, Tech, Revenue Officer, CMO
THE AI IMPACT PROGRAM
Optional add-ons:
Build AI Pilot
Salesforce integration
(Agent Force)

AI Use Case Prioritisation Focus AI on decisions that matter and outcomes that move the business.
Human + AI Journey Design
Define how humans and AI collaborate safely across key journeys.
Roles, Skills & Adoption Enable teams to trust and use AI in daily work.
Impact & Scale Readiness Prove value and scale what works.






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Åsa Andersson
“I help organisations align CX, EX, and AI to create clarity, adoption, and measurable business impact.”
Associate Partner
Total Experience
Strategy Leader
Who - you will work with
Who
Named Global CX Leader of the Year 2024 and finalist for Women in CX Entrepreneur of the Year,
20+ years leading experience transformations for global brands.
IKEA, Svenska Spel, Pandora, Bang & Olufsen, Tetra Pak, du Telecom, Toptal etc. Former Global Experience Leader at Publicis Sapient.
Industries
Consumer Products, Retail & Travel,
Pharma & Life Science, Industrial
Products, Tech, Media & Telco
Expertise:
Total Experience Strategies, Customer Experience, Employee Experiences, AI in CX, Growth Strategies, Retentions & Loyalty Programs. CRM. Qualtrics & Customer Satisfaction.
Customer & Market Research, Service
Design, User Experience
Human Centred AI Use cases Accessibility,
GDPR & Transparency
What - they say
Marianne Amilon, Ikea
Åsa's deep understanding of customer experience and user experience design is unparalleled. She has a remarkable ability to identify and address the nuanced needs and preferences of our customers, ensuring that our services are not only efficient but also truly resonate with our users. Her strategic approach to service design has helped us create solutions that enhance the everyday lives of many, aligning perfectly with IKEA's mission.
Åsa Thelin, Svenska Spel
I’ve had the pleasure of working with Åsa when she elevated our CX strategy at Sport&Casino at SvenskaSpel and educated us in the methods she’s developed. As her contractor I would highly recommend someone in my position to bring her onboard to establish a CX strategy
Dan Andersson, DU Telecom
In my role as Engineering capability lead I had the pleasure to work with Åsa regularly on both internal growth initiatives as well as strategic client proposals and deliverables. She has a great personality, experience, and customer-focused mindset. Combined with a consultative approach that help define, drive, and measure successful CX/UX initiatives and outcomes across several industries, she has been instrumental to more than one of our clients strategic experience roadmaps and execution. I would recommend her services anytime.
Barbora Hermanova, IKEA
I had the pleasure to work closely with Åsa during the last two years and the collaboration has definitely been fruitful, enriching and enjoyable. Åsa is a gem - a professional with solid expertise in total experience, with the ability to embrace and navigate the full omni channel, great understanding of big organizations dynamics, and very nice personality to work with! With her strong customer centric approach and good understanding of the business, emphasis on data analytics and ability to turn problems into tangible opportunities and solutions, you can rely on Åsa all the way from creating CX strategy, via translating it into actions, to following through and taking it one step further.
Rahul Azad, du Telecom
I had the pleasure of working with Asa at du. Professionally and personally she is an amazing person to be associated with. She possesses excellent UI/UX knowledge and has the ability to lead the team in the right direction in a very measured way by asking the right questions. It was a pleasure to work with her and I commend her for her customer-focused passion.
Colin Hiom, Quantos
The Awesome Asa! Asa is a great person, a very good illustrator and has tremendous likeability around the team making her a great team-player. At XS New Media she learnt how to work her distinct illustration style and graphics directly into the Flash development environment - via a graphics tablet. Asa is also very adept around clients being somewhat of a client-magnate.
Dr. Manish Vashist, IBM
Asa is a great UX thought leader & its commendable to see how she manages her high energy team at du telecom. She has a sense of clarity on the business vision & knows how everything fits together. The team here is awesome too but IMO, she is the force & the reason why the team is so productive & fast paced. She is just not a leader but also a hands-on designer who is a great illustrator, story teller & a speaker. Her intelligent and detail oriented design approach always proves to be eye-opening and educational.
Chayan Deb, du Telecom
Looking back at the 3 years we have worked together, I am amazed at how much the design team at du and individuals in the team has grown under Asa. She had successfully steered the culture of opinion-driven design in a fairly traditional company to that of data-driven design. Asa's natural strength lies in relentlessly asking the right questions till she is able to direct the design in the simplest possible way.
Asa has been a great friend & mentor and I highly recommend her if you need to build and direct an end-to-end UX design team!
Xiaoxue Dong, Publicis Sapient
I had the pleasure of working with Åsa directly for the past year to help drive the CX practice in the Nordic markets. Åsa has been both a great design leader and practitioner. She helped multiple industry-lead companies to navigate complex business challenges by providing constructive CX solutions. Åsa's tremendous experience in data and design has helped deliver measurable impact and business growth for many clients. Her passion and expertise would be valuable to the next team she works with!
Having worked with Asa for 3 and a half years while she directed the UX and digital content teams at Du Telecom, I can highly recommend Asa. I came to know Asa as a CX-focused thought leader and skilled design director in a large corporate environment. While she was always cool-headed, collected and focused, she could also negotiate strongly when it was required, driving forward good UX with a customer-first attitude. Thanks for your design vision and leadership Asa, I sure learned a lot from you!
A Devoted Team of 16 people

Direction, decisions, and change
ADVISORY works hands-on with leadership and teams to connect strategy, organisation, and experience across the three catalysts.
We go beyond recommendations, working inside the organisation to define priorities, align teams, and drive the changes needed to deliver outcomes and build internal capability.
Focus:
Leadership alignment, experience strategy, operating models, and future readiness.
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Execution, technology, and scale
CORE is our technology and delivery arm.
We turn strategy into reality through AI, advanced technology, and Salesforce, building platforms, activating data, and operationalising experiences across sales, service, and operations.
Focus:
AI, Salesforce, data, and scalable execution.
Where to to find us
Denmark
Birkedommervej 27, Stuen
2400 København NV
Sweden
Transtigen 12
21619 Malmö
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Where we are
Denmark
Birkedommervej 27
2400 København NV
Jesper Andersen
m: +45 22643003
jesper.andersen@onenineadvisory.com
Åsa Andersson
m: +46 (0)79 2023046
Sweden
Transtigen 12
21619 Malmö
© 2025 OneNine Consulting Group A/S │ CVR: 45847373
© 2025 OneNine
Consulting Group A/S
CVR: 45847373




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